📄 Privacy Policy – eSIMCyber.com

Effective Date: 27 November 2025

Last Updated: 27 November 2025

1. Introduction & General Terms

Welcome to eSIMCyber.com (“we”, “us”, “our”).

Your privacy is important to us, and we are fully committed to protecting your personal information with transparency, care, and responsibility.

This Privacy Policy explains how we collect, use, store, process, and safeguard your information when you visit our website or use our products and services, including purchasing and activating global eSIM plans.

By accessing eSIMCyber.com, you confirm that you have read and agreed to this Privacy Policy. If you disagree with any part of this policy, please discontinue using our website and services.

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be published on our website.

2. Information We Collect

We collect information to provide seamless global connectivity and deliver the best user experience. Information collected includes:

A. Personally Identifiable Information (PII)

Name
Email address
Phone number
Billing address
Account login details
Purchase history

B. Transaction & Payment Information

Handled securely by third-party payment processors.

We do not store full payment card details.

C. eSIM Activation Information

Device details
EID (if required by eSIM vendor)
Activation status
Usage data (if provided by API vendor)

D. Communications

Support tickets, emails, chat interactions.

E. Technical & Usage Data

IP address
Device type
Operating system
Browser type
Page views
Click behaviour
Session duration

F. Cookies, Pixels & Tracking Tools

Used for personalization, analytics, and advertising.

We do not knowingly collect sensitive data unless legally required and only with explicit consent.

3. Cookies We Use

We use the following types of cookies:

Essential cookies – required for site functionality.
Performance cookies – analytics & site performance.
Functionality cookies – remember preferences & settings.
Advertising cookies – Google Ads, Meta Ads, retargeting.
Analytics cookies – GA4, server logs, heatmaps.

You may disable cookies in your browser settings, but this may affect functionality.

4. How We Use Your Information

Your data is used for the following purposes:

To process eSIM purchases
To activate and manage your eSIM service
To provide customer support
To verify identity and prevent fraud
To send important service updates
To improve website performance and user experience
To conduct analytics, marketing, and advertising
To comply with legal obligations

We do not sell your personal information.

Marketing emails are only sent with your consent, and you can opt out at any time.

5. Legal Basis for Data Processing (GDPR)

If you are located in the EU/UK, we rely on the following lawful bases:

Contractual necessity – to provide the eSIM service
Consent – marketing emails, cookies
Legitimate interests – fraud prevention, security
Legal obligations – tax, compliance, regulatory requests

6. Disclosure: Who We Share Your Information With

We only share your data with trusted and necessary third parties:

A. eSIM Providers / API Partners

To activate your purchased eSIM.

B. Payment Processors

Stripe, PayPal, hoặc nhà cung cấp tương tự.

C. Hosting, Database & Security Providers

Cloudflare, AWS, DigitalOcean, hoặc tương đương.

D. Analytics & Advertising Platforms

Google Analytics, Meta Pixel, search engines.

E. Legal Authorities

If required by law.

F. Business Transfers

If our company undergoes acquisition or merger.

We never sell personal data.

7. Data Retention

We retain data only as long as necessary:

Account information: while your account remains active
Transaction records: 5–7 years (legal requirement)
Support communications: 12–24 months
Marketing data: until you opt out
eSIM activation logs: based on vendor requirement (typically 30–180 days)

After retention periods expire, data is securely deleted or anonymized.

8. International Data Transfers

Your data may be processed in jurisdictions outside your country, including:

United States
Singapore
EU
Asia-Pacific regions

We use safeguards such as Standard Contractual Clauses (SCCs) and encryption to protect your information.

9. Your Rights (GDPR/CCPA)

Depending on your region, you have the right to:

Access your data
Correct inaccurate information
Delete your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Opt-out of marketing
Opt-out of “sale/sharing” (as defined by CCPA)

To exercise your rights, contact us at: support@eSIMCyber.com

10. Children’s Privacy

Our services are not intended for children under 13.

We do not knowingly collect data from children.

If a child’s data is found, we will delete it immediately.

11. Security & Encryption

We employ strong security measures:

SSL/HTTPS encryption
Firewalls & intrusion prevention
Encrypted databases
Secure data centers
Regular audits & vulnerability scans
Limited staff access
Tokenized payments

In the unlikely event of a data breach, we will act promptly and notify affected users where required by law.

12. Managing or Updating Your Information

You may:

Update account details via your dashboard
Request deletion of your data
Change marketing preferences
Contact customer support for assistance

Email: support@eSIMCyber.com

13. Changes to This Privacy Policy

We may update this policy as needed.

Significant updates will be communicated via:

Email notification
Website announcement

Continued use of our services indicates acceptance of the updated policy.

14. Contact Information

For privacy questions or data requests:

eSIMCyber – Data Protection Officer

Email: support@eSIMCyber.com

Website: https://eSIMCyber.com